FAQ

Answers to all your questions

Where are Erinea products made?

Our products are manufactured in our laboratory in the greater Montreal area.

Can we receive samples?

We cannot send samples because we do not manufacture them. This is part of our ecological and cost reduction policy, in order to offer you high quality products at low prices.

Are your products certified?

The products are certified Cruelty-free & Vegan by PETA

How long do the products last?

You should use your product within 6-12 months of purchase, keeping them away from sunlight and extreme temperatures.

Why is the ingredient list difficult to understand?

Any ingredient list must conform to the INCI identification standards. INCI is an international nomenclature of cosmetic ingredients (INCI for short) established to ensure that cosmetic ingredients are identified in a consistent manner regardless of the product.

Can I order and have the products delivered to someone else?

At checkout, you will be asked to enter the delivery address.

How can I track my order?

When your order is shipped we send you an email with the tracking number of the shipment

Can't find the answer to your question?

You can contact us at info@groupe-erinea.com